Kiwi Experience Terms and Conditions
By purchasing and/or using a Kiwi Experience travel pass you agree to be bound by the following terms and conditions. In these terms and conditions references to “you” or “your” mean the purchaser of the travel pass and/or the passenger using the travel pass as the case may be. References to “Kiwi Experience” or “our” mean Tourism Holdings Limited.
1. Kiwi Experience travel passes are valid for travel in one direction over the sector stated on the travel pass for 12 months from the first date of travel or until you have travelled once over all sections of the travel pass sector, whichever occurs first.
2. Travel using the travel pass must commence within 12 months of the date of purchase.
3. Travel agent vouchers or website E-Tickets are not valid travel passes and must be exchanged for a valid travel pass before you can travel on a Kiwi Experience service.
4. Expired travel passes may be extended for a fee of NZD$50 per 3 month period of extension. Extensions must be requested and paid for prior to the relevant expiry date of the travel pass.
5. Kiwi Experience assumes no responsibility for lost or stolen travel passes. Upon proof of purchase, Kiwi Experience may, at its sole discretion, issue a replacement travel pass . A NZD$25 re-issue fee will apply.
6. Kiwi Experience travel passes are non-refundable and non-transferable.
7. Cancellation policy for all bookings: Where the price of the travel pass is less than NZD$200 at the time of purchase the cancellation fee shall be equivalent to the price paid for the travel pass. Where the price of the travel pass is NZD$200 or more at the time of purchase, the cancellation fee is NZD$200.
8. Travel reservations are required on Kiwi Experience services and should be made at least 4 days before departure to ensure a seat in the summer period (1 January to 30 April), and 2 days before departure to ensure a seat at other times. Changes to reservations must be made at least 24 hours prior to departure. All reservations and changes must be made by contacting our reservations department: Phone:+64 (9) 336 4286 or email: enquiries@kiwiex.co.nz
9. No Shows: Should you fail to show for a booked and confirmed departure from any point your travel pass will become invalid unless and until a NZD$50 penalty is paid to reinstate the travel pass.
10. All fares, routes, pricing, inclusions, accommodation operators, departure dates and times are subject to alteration without notice. Kiwi Experience reserves the right to substitute other vehicles in place of our own. Kiwi Experience product inclusions and advertised accommodation operators are not guaranteed and will be provided where possible. Kiwi Experience will not be liable for cancellations or delays due to weather, political, religious or other cultural or tribal issues which may occur, or due to any other factor beyond Kiwi Experience’s reasonable control.
11. Kiwi Experience will endeavour to adhere to stated departure and arrival times but will not be liable for any failure to meet those times or for any cancellations or delays of Kiwi Experience services.
12. Kiwi Experience shall not be liable for any loss or damage of any kind, including indirect or consequential loss or damage, arising directly or indirectly out of an abandonment of, or delay to, any trip, however caused.
13. Kiwi Experience has preferred agreements with accommodation providers however cannot always guarantee your first choice of accommodation.
14. Kiwi Experience reserves the right to refuse to carry any passenger, luggage or goods without giving any reason.
15. Kiwi Experience will not be liable for the sickness of, injury to, or death of, any passenger, or the loss of, or damage to, any personal effects, whether caused by Kiwi Experience’s negligence or otherwise. Kiwi Experience recommends that you obtain travel insurance to cover any sickness, injury, or loss that may occur while you are travelling with Kiwi Experience.
16. You agree to indemnify Kiwi Experience against any loss, damage or expense suffered or incurred by Kiwi Experience, its officers, employees, agents or related companies as a result of any claim by any third party whose claim arises from your use of your travel pass or your acts or omissions while travelling on any Kiwi Experience service.
17. Where the services of another operator are provided as part of the travel pass Kiwi Experience accepts no responsibility whatsoever for any default of that operator.
18. Child fares of 50% of the full fare apply for passengers under 15 years old. Passengers under 18 years must travel with their parent(s), spouse or guardian. There must be at least 1 parent, spouse or guardian for every 2 passengers under 18 years old. Proof of identification and age may be requested and failure to provide such proof may invalidate your travel pass.
19. Unlimited Travel is available only on Kiwi Experience National Passes purchased after 01 April 2008 and validated as ‘Unlimited Travel’ on the Kiwi Experience pass/PNR. Unlimited Travel is available on core sectors only and excludes Top Bit, East As, Bottom Bus, Caves n’ Waves, Waitomo Wanderer and any other sectors operated by an external supplier to Kiwi Experience. Unlimited Travel is subject to availability with first time sector users having first priority. Unlimited Travel is valid for 12 months, as per the standard Kiwi Experience travel pass validity. The Unlimited Travel pass user is entitled to reuse the pass for repeat travel, provided that travel follows the fixed route stipulated on the pass type. ie Unlimited Travel cannot be used for repeat, back-to-back travel on any specific sector. As per point 6 above, passes are non-transferable and identification must be presented to the driver for repeat sectors. Kiwi Experience reserves the right to cancel Unlimited Travel without reason. Failure to adhere to these conditions will result in you being liable to pay for any sectors travelled.
20. Kiwi Experience reserves the right to vary the price or charge a surcharge on any travel pass including where the price of fuel or operator costs increase due to circumstances out of the reasonable control of Kiwi Experience.
21. Waitomo is part of the standard Kiwi Experience route and is an overnight stop south bound from Rotorua only on all brochured passes excluding the Top Dog pass. The Top Dog pass Waitomo sector is operated by the Waitomo Wanderer and is available as a return journey from Taupo or Rotorua. Under no circumstance can any Kiwi Experience travel pass that includes Waitomo have that Waitomo sector exchanged for a Waitomo Wanderer unless that travel pass is the Top Dog pass.
22. These terms and conditions are governed by the law of New Zealand and you and Kiwi Experience agree to submit to the jurisdiction of the courts of New Zealand in any dispute.
23. Kiwi Experience may, at any time and without notice, vary any of these terms and conditions.
24. Kiwi Experience will not be liable for breach of, or any failure to perform its obligations under, these terms and conditions where such breach or failure is caused by anything beyond Kiwi Experience’s reasonable control including, but not limited to, war, civil commotion, hostility, act of terrorism, strike, lockout, other industrial act, weather phenomena or other act of God, or governmental regulation or direction.
25. If any part of these terms and conditions is held to be invalid, unenforceable or illegal for any reason, they will be deemed to be amended by the addition or deletion of wording necessary to remove the invalid, unenforceable or illegal part, but otherwise to remain unchanged to the maximum extent permissible under applicable law.