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Posted by Kiwi Experience Crew on 11 March 2015

Reservations - Most Commonly Asked Questions


How do I start my pass?

Grab your agent reference or PNR number and give our reservations crew a call on (+64) 9 336 4286, or email enquiries@kiwiex.co.nz and we'll get you sorted. All we'll need is your start date and your first pick up location. Make sure you get in touch as soon as you have your travel dates, especially in summer to ensure your seat on our bus.


What do I need to show in order to board the bus for the first time?

All you need to board our service once you've activated your pass with a start date is some form of your photo ID (passport/driver's license.) You will then be issued with a bus ticket once you are on board our coach.


How long is my Kiwi Experience pass valid for?

From the first day you purchase your travel pass, you have 12 months to activate your pass with a start date (within those 12 months.) You then have a further 12 months from the first day you begin travelling with us to complete your travel pass with us.


What's included in my pass?

Comfy, modern coach transport with informative, entertaining commentary. Plus heaps of exclusive activities, walks and discounts!

(NOT included; Ferry crossing from Wellington>Picton & Picton>Wellington. All meals, accommodation, and activities also come at an additional cost, but awesome discounted rates often apply. Chat with our driver guides and they will be happy to help you book both accommodation and activities!)


Do I need to pre-book accommodation & activities?

There is no need to pre-book your accommodation. When you are travelling into each location we can guarantee all our passengers availability for your first night's stay at our recommended hostels throughout New Zealand. (Paihia, Auckland, Hot Water Beach, Waitomo, Rotorua, River Valley & Wellington.) (Kaiteriteri, Westport, Wanaka, Lake Tekapo, Christchurch & Kaikoura.)

We then guarantee 2x consecutive night's accommodation at Taupo and Franz Joseph, as we have a 2x night stop at these two locations. And in Queenstown, we can guarantee you up to 4x consecutive night's accommodation, because Queenstown is extra AWESOME and most of our passengers spend quite a long time in this town.

You can book activities through your Driver Guide. We get space saved for people travelling with us on most activities and we guarantee the best price available when you book through your Driver Guide.


Can I change my departure dates?

If you have limited time in New Zealand make sure you book in advance with our reservations crew. Our Driver Guides will also be able to help once you're on the road, plus you'll get our handy Kiwi Experience Guide that will tell you everything you need to know about your trip of a lifetime.


Can I skip stops that I don't wish to spend overnight in?

No! Not using our service. The towns we spend overnight in are compulsory overnight stops. In saying that, there is no specific order that you need to complete your pass in. If you become short on time, or don't want to stay somewhere we are staying overnight in, you are more than welcome to find alternative transport (Intercity, Naked Bus, Mana Bus or Flights) from 1xplace to the next and re-meet with our bus service at one of our pick up points once you're ready to re-join our service.


How much luggage can I take with me whilst travelling on Kiwi Experience?

Just the essentials. Sunscreen, insect repellent, credit card, walking shoes swimwear, towel, a warm jacket, camera and a sense of humour.

(1xlarge suitcase, maximum weight 23KGs + 1x carry on bag.)


My friends and I have different travel passes with Kiwi Experience, can we still travel on the same buses?

Definitely! If your travel passes cover the same areas, you can definitely travel together regardless of what travel pass you've purchased.

What is your recommended accommodation at each stop throughout NZ?


North Island




Paihia Base (Pipi Patch) 09 402 7111
Auckland Nomads 09 300 9999
Hot Water Beach TOP 10 Holiday Park 07 8663116
Waitomo Kiwi Paka 07 878 3395
Rotorua Base (Hot Rocks) 07 3488681
Taupo (Southbound) Base 07 377 4464
Taupo (Northbound) Urban Retreat 07 378 6124
River Valley River Valley Lodge 06 388 0823
Wellington Base 04 801 5666


South Island




Kaiteriteri Kaiteriteri Lodge 03 527 8281
Westport Bazils 03 789 6410
Franz Josef Rainforest Retreat 03 7520220
Wanaka Base 03 4434291
Queenstown Nomads 03 4413922
Lake Tekapo Lakefront Lodge 03 680 6825
Christchurch YMCA 03 366 0689
Kaikoura Top Spot 03 319 5540
Lazy Shag 03 319 6662

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