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Kiwi Experience Travel Tips

Important information for your trip to New Zealand!​​


HAVE SOME QUESTIONS ABOUT YOUR KIWI EXPERIENCE ADVENTURE? LOOK NO FURTHER!

The following tips & tricks will no doubt help you find your feet and hit the ground running when you land in New Zealand. If you do happen to find yourself in a pickle, your Legendary Driver Guide knows all the ins and outs around the country and can point you in the right direction – otherwise our friendly reservations team are available to chat 7 days a week.

1. CONFIRM YOUR START POINT (WHEN AND WHERE)

The first thing you’ll need to lock in is the day you wish to start your Kiwi Experience. Simply contact our reservations team and include your start date, pick up time and location.

If you are travelling over summer (November – March) please confirm your start date at least 2-3 weeks prior to reserve your seat.

Contact the reservations team:
travel@kiwiex.co.nz or
+64 9 336 4286 

Confirm your start point

2. WANT TO CHANGE YOUR START DATE?

We give you the flexibility to change your start date but do give us as much notice as possible (at least 48 hours). 

3. NO-SHOW POLICY

Our no-show policy helps us deliver a better product to our customers. If you fail to turn up for a confirmed departure you will be required to pay a $50 fee to reactivate your pass. Avoid no-show fees by letting us know in advance that we don’t need to hold your seat.

4. OVERNIGHT STOPS

Once you’re on the bus, you have guaranteed accommodation for the first nights stay in each new location along your bus pass itinerary. In some locations the bus stays two or three nights, your accommodation will be guaranteed on these nights too. If, you choose to hop-off the bus and stay longer in a location, your driver can book your extra nights for you. You don’t need to book in advance, your driver guide will take care of this for you each day on the bus so you can travel as flexibly as you like. All accommodation costs are additional to your bus pass.

Overnight Stops

5. MINIMUM TRAVEL TIME

This is the time it would take to complete if you stayed on the bus through to completion and did not hop-off. All passes can be completed in a shorter time by simply hopping off before the scheduled end point. We do recommend hopping off as you travel and exploring.

6. FLEXIBLE TRAVEL / HOP-ON HOP-OFF

Also known as hop-on hop-off, flexible travel means there is no set-in-stone itinerary. If you want to hop off for a few days in a certain destination, simply hop off, then hop back on when you want! Basically, it allows you to personalise your trip to suit you and spend as much time as you want in each destination.

Simply call or email our reservations team and book yourself back on a bus when you’re ready to leave, easy as. 

Hop-on Hop-off Bus travel

7. WHAT IF THE BUS IS FULL ON THE DATES I WANT?

Kiwi Experience buses are at their most popular during summer. If it’s not possible to start you on the exact date you want – we will work with you to book you on the next available bus – or place you on a standby list for the original date you wanted. Call or email us to discuss your plans.

If you are travelling over summer (November – March) please confirm your start date at least 2-3 weeks prior to reserve your seat.

8. BOOKING ACTIVITIES

We have lots of mates! As soon as you’re on board the bus, you will get Best Price Guarantee on all activities along the route. Your driver guide will book your activities for you on the bus each day so you can decide what tickles your fancy in each location. In the peak of summer, New Zealand activities are hugely popular and we promise you a spot in the line!

Kiwi Experience Activities

9. BOOKING ACCOMMODATION

Once you’re on the bus, you have guaranteed accommodation for the first night’s stay in each new location along your bus pass itinerary. In some locations the bus stays two or three nights, your accommodation will be guaranteed on these nights too. If, you choose to hop-off the bus and stay longer in a location, your driver can book your extra nights for you. You don’t need to book in advance, your driver guide will take care of this for you each day on the bus so you can travel as flexibly as you like. All accommodation costs are additional to your bus pass.

10. ROUTE CHANGES

Given the impact of the earthquake in Kaikoura in November 2016 – the roads into and out of Kaikoura will be closed until further notice. We don’t know exactly how long this may be, but the indication is that the roads will take months rather than weeks to repair.

To keep you rolling around the country, we have arranged an alternative northbound route from Christchurch, which bypasses Kaikoura. Click here to be taken to our route updates page.

11. #SHARETHELOVE

Make sure you share your Kiwi Experience with us on Instagram, Facebook & Snapchat.
Tag your photos #kiwiexperience. We share the best ones every day! 

Share your Love with Us

12. DOWNLOAD THE KIWI EXPERIENCE APP

Available from the App Store for iPhone and on Google Play for Andriod, this app is the ultimate guide to your Kiwi Experience around New Zealand. It's the perfect way to plan your trip and will come in very handy once you are in NZ. Download it now before getting on the bus!

Download Kiwi Experience App

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