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Booking Guarantee


*These booking conditions only apply if you have booked, paid and confirmed your Hop-On-Hop-Off Kiwi Experience Pass or Small Group Tour directly with Kiwi Experience either via www.kiwiexperience.com or via the dedicated Kiwi Experience Reservations Team.

Hop-On-Hop-Off - Bus Passes

We understand that plans can change, so your Hop-On-Hop-Off tour start date can be amended (without charge). Please make these changes via the Kiwi Experience Reservations Team by calling +64 (09) 336 4286 or emailing: travel@kiwiex.co.nz. Buses are always subject to availability pre-planning your journey is a must-do. If you jump off the bus, that's great, but remember you'll need to pre-book and plan to get back on the bus.

Small Group Tours

We understand that plans can change, and your Small Group Tour departure date can be amended, providing at least 45 days' notice is provided before your original tour departure date. To amend your Small Group Tour booking, please get in touch with the Kiwi Experience Reservations Team at +64 (09) 336 4289 or email travel@kiwiex.co.nz 


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