Recognising the ongoing uncertainty that coronavirus (COVID-19) is causing it’s important for us to let you know what the team at Kiwi Experience crew is doing to keep you, our team, and our New Zealand communities safe.
New Zealand's Alert Levels will see New Zealand remain at Alert Level 2. These restrictions are currently planned to be in place until midnight Wednesday 23rd September 2020 for Auckland with the rest of the country looking to move to Alert Level 1 on Monday 21st September 2020. Further information can be found here. This means that the borders remain closed to all non-residents.
IF YOU PLANNED TO TRAVEL THE HOP-ON HOP-OFF BUS NETWORK IN 2020
We will be providing all Kiwi Experience passengers whose trip is impacted the chance to move their booking to a future date; when you can truly experience the wonders of New Zealand at their fullest.
This means full fare flexibility for passengers who are having to change their plans due to COVID-19. We have extended your Hop-On Hop-Off pass validity to 2 years from the first date of purchase. Please get in touch with our team to reschedule.
Alternatively, if you are keen to get moving sooner, we can use the value of your current pass and transfer you onto one of our Small Group Tours that are currently operating.
We apologise for any inconvenience this has caused you, but please be rest assured that our team are here to help, and if you do have any questions then please get in contact with the Kiwi Experience Customer Experience team via email@example.com or by phone (+64) 9 336 4286.
if you have booked travel with Kiwi Experience through a travel agent or third party supplier, please contact them directly regarding your booking.
We understand this is a very challenging time for everyone, and we hope you all stay safe and healthy wherever you are in the world. We can’t wait to show you the magic of New Zealand in the future.