Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
20

LittleBit7 years ago

★★★★★★★★★★

South Island Adventure

I bought the Bottom's Up package. When I booked my trip I was not aware that an itinerary was going to be made up for me without any information given by me except a start date. Wish there was more communication between the time I booked and start date. What really made the trip were the people I got to meet. When I did need to change something the office was wonderful and easy to deal with. All and all it was a wonderful holiday <3 .

Dallow7 years ago

★★★★★★★★★★

Great Experience - Def do it again

What a way to see New Zealand for New Zealanders. I took my 3 children on a 7 day tour of the west coast & now they relate to news stories, great New Zealanders and locations.

mannamia7 years ago

★★★★★★★★★★

awesome people

I came to NZ on my own, so I booked a Kiwi pass and I'm glad I did it. I met so many great people ! Our bus driver Anna encouraged us to do all the activities and they were seriously so much fun! The only thing annoying were long days on the bus on the south island and the bad weather on the west coast there. But that's nature I guess and thaz's why NZ is so beautiful! Another good thing is that a hostel place is guaranteed, but we didn't like Base.

Fee123457 years ago

★★★★★★★★★★

Stuck in the Bus

Kiwibus was sold to me and my friend as a flexible hop on hop off bus. Therefore you can decide if you want to stay somewhere and how long. The kiwi bus is much more a booked grouptravel. That is great for other people but was totally not what we wanted. Besides that it was very very exhausting to listen to the charts all the time and did not gave time to relax and enjoy whatever (for example reading or listening to own music). It really stressed me much more sitting in the bus with all the sheets and music than it felt like holiday. I felt quiet often that the bus drivers think we are 18 to 20 years old when they tell us when to wash, go to toilet or something like that. Passengers are sometimes older and know theirselfes. Thanks to some of the busdrivers. They where pretty chilled which made the whole trip a little bit more holiday like. I also felt save how all of them drove. 90°/°where very friendly.

Lisaaaaaaaaaaaaaaaaaaa7 years ago

★★★★★★★★★★

No hop-on-hop-off

Thought it was like a hop-on-hop-off-bus but it acutally was not. Could not skip a over night stay and had to stay where the bus stops.. there were many beautiful and stunning stops but a bit more possibilities would be great! :)

Joshi boy7 years ago

★★★★★★★★★★

Awesome

I had such a great time it has made my new zeland trip 10 times better plus the friends I have met I will have for life. Plus a massive thanks to Gina She done a awesome job of getting people talking , Rick for writing Christmas cards on Christmas Day that was a good touch. Lisa awesome music . Diease on the milsound day made it. Can't rember the other drive but she just joined at it was her first trip she use to work with stray but she done such a good job we thought as done it for years . And Carl great driver

ryo127 years ago

★★★★★★★★★★

Easy peasy lemon squeezy

I bought a ticket 3,5 months ago. Kiwi experience is an easy way to see the most beautiful places of new zealand and to meet friends quickly. It is fun and filled with many walks and great activities. I had an amazing time

Griff7 years ago

★★★★★★★★★★

Great!

I walked into the kiwi office after looking g online and luckily managed to get myself anow off the cuff place on the northern round up trip ! It was incredible met some amazing people and the drivers we had were awesome ! Ben and Scotty! Zimmy zimmyy!

Maria917 years ago

★★★★★★★★★★

Awesome trip

Kiwi Experience was a great way of experiencing New Zealand. Most drivers were really helpful and friendly and good at telling about the places, culture, etc along the way. You meet a lot of different people and make new friends. Though I could have wished for a bit more flexibility, it was overall really good, especially if you are travelling by yourself.

Jarmi7 years ago

★★★★★★★★★★

Fabulous way to travel and make friends!

I'd heard nothing but good reviews for the kiwi experience and im chuffed to say i totally agree with them all. Ive had the most amazing time and the organisation from kiwi has been so sooo good. The bus drivers have all been super friendly and mega helpful! Would recommend to all. Especially solo travellers like myself.