Our Customer Reviews

I booked the Kiwi Experience a few months ago and was one of the best decisions I have made for travelling so far. I can not recommend it enough. It’s by far the best way to be able to see New Zealand, however fast or slow you want to travel round the country, kiwi experience creates an itinerary just how you would like it and are so flexible to change even on the trip 2 days before you get to that destination! It allows you to be able to get the opportunity to do pretty much every/all the best activities that there are to do in New Zealand by just signing your name on a sheet of paper and they will drop you off or organise any transport if needed. As well booking hostels, by just writing your name on a sheet they hand round and what hostel you want to stay at, they organise it all for you, drop you off at the doorstep and book your nights there. The bus drivers are all such lovely people, full of energy and very helpful. They know everything about every destination you go to, so you definitely won’t lack in information about each stop. I have made the most amazing friends from the tour that I will keep in touch with forever. Every penny spent was worth it!

Only had two weeks and so I could only do the little tour till Taupo in the Northern Island in Febuary. But I'm happy that I went with Kiwi experience. I didn't have to plan anything and did/saw so many great things with lots of great people from all over the world.

Was really disappointed in this experience. The customer service was really bad, as most employees in the office were quite rude when we needed help to make changes in our booking or had questions. You also forgot to book us in on buses two times which caused us a lot of trouble. When the cyclone hit us in Kaiteriteri there was no communication at all to inform us about our buses, and the office were not helpful when we called to ask about it. I understand that things were unclear, but at least try to be understanding that we were really worried about how our travel plans were gonna be affected as we had a time limit, and don't just deflect the questions. Furthermore it really felt like you were just trying to make as much money as possible, when we stopped in places like Lake Mahinipua and River Valley. In River Valley the only activities were really expensive, so if you didn't have the money there was not much else to do and we weren't given the option to skip the stop. In Lake Mahinipua you were not given the option to cook for yourself - you had to buy the accommodation package with food, even if you actually wanted to cook by yourself. Another annoying thing was when drivers told us to be back at the bus a certain time, but were late themselves. Then they got mad at other people when they were late... Just stick to the time you said so we don't have to hurry eating or whatever just to end up waiting for 20 minutes to leave anyway. Overall I didn't think this was worth the money for what I got - bad service both from the office and some rude drivers, and having to spend money on accommodation in places I would rather have skipped altogether.

Some drivers (for example Simon) are a bit unserious. For example, he forgot to introduce me and my friend for Milford Sound activity and we missed it becuase there was no space anymore. Once I forgot my towel in a bus and I tried call the Kiwi customer service and the hostel reception where he slept and wither noone informed him about that or he jsy ignored it. However, I really enjoyed the Kiwi experience. I liked that we stopped many times on the way for photo pictures or extra things to do and see. I will recommend it.

I bought a KiwiExperience tour about 2 months before I travelled out there and I’ll be honest with you, I was definitely sceptical about what it would do for me. I was originally under the impression that it would just be like a shuttle bus taking you from point A to point B when in actual fact it is so much more. The drivers/tour guides, are unbelievably gifted at their jobs and will do anything to ensure that you can have as great a trip as possible. From booking all your accommodation, booking all your activities and helping you to organise the best itinerary possible to all the little walks they take you on and sights to visit that you would not normally see if you weren’t on the bus, it’s clear to see that the drivers go above and beyond for the people on their bus. It is definitely best and easiest way to travel New Zealand stress free and if you are going out on your own don’t worry. I am 18 years old and I went on my own from Scotland and I was really scared about if I would meet people or not but I should never have been worried. I met more than 50 people that I could call friends and 20 of whom I still keep in touch with today. It is definitely the best way to travel New Zealand and truly was the trip of a lifetime.

It was a spontaneous decision and I don't regret it at all

If you are unsure or overwhemled by how amazong NZ os and what to do Kiwi lays it all our for you. Brilliant experience, one I wont forget.

Bought the pass a week before I left and so glad that I did!

Bought the Geyserland pass with Kiwi Experience for the beginning of March. Beyond happy with their ability to accommodate my busy schedule even during their summer season. All of our drivers were friendly and helpful with booking various activities during our trip.

For activities kiwi are guaranteed spaces so thats good. Everyone I met all seemed quite confused with what was going on and a little lost with itineraries. Layout is fairly easy to get wrong as many people did and they hadn't booked in accomodation or added onto activities on the wrong days. It's a shame there wasn't any team building or group meet ups organised for free time/evenings though. Most of the drivers I had were a good laugh except one bloke who was pretty rude and seemed a bit sick of his job. Generally a good way to travel but I definitely expected more free activities for what I paid for my pass.