Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
20

Ovyvj6 years ago

★★★★★★★★★★

Super fun

I’m super happy i went with kiwi experience! Meet a lot of new friends and just really enjoyed everything!

Ellis6 years ago

★★★★★★★★★★

Loved Kiwi!

Myself and my finance really enjoyed the kiwi experience, Dylan and Lisa were especially great and really informative. Gina B was quite rude throughout our journeys with her. Despite this we had a great time and the buses are as comfortable as you can get on a bus! Thank you!

iamn6 years ago

★★★★★★★★★★

Awesome

Great way to get around on nz and meet nice people. Really nice drivers, who help you if you need help with something.

Josh from MN6 years ago

★★★★★★★★★★

It was an excellent experience, the best trip

Loved the trip and had a blast meeting all the people on it! I'd say that I loved Queenstown the best as it was such a beautiful city with so many things to do. Wanaka was also wonderful and like Queenstown but less busy which was nice.

Chantelle n Robert6 years ago

★★★★★★★★★★

We’re coming back!

What an amazing time! We did the Northern round up with the bay of islands add on and thoroughly enjoyed every day. We only had 3 weeks so we didn’t feel we had enough time to see both islands and didn’t want to rush. The drivers we had were great and there were so many fun activities to do, there was never a dull moment!

Trouble6 years ago

★★★★★★★★★★

Fun time!

I was travelling alone and the bus was the best way to meet new people and make new friends! I had so much fun! The drivers were really good, a bit weird but I think you have to be weird to make this job! Thanks Cuddles and NancyBoy!

Dave296 years ago

★★★★★★★★★★

Northern Roundup

Buses clean, pretty comfortable and drivers friendly and helpful. Having the activities and accommodation sorted makes for very lazy travel.

Rocky11e6 years ago

★★★★★★★★★★

Awesome trip of a lifetime

Great experience, fun and well thought out route. Some few bumps along the way

Natty996 years ago

★★★★★★★★★★

Just a bus service

I started my tour in Queenstown and have been traveling northbound. Don't get me wrong New Zealand is a beautiful country and the Kiwi busses are comfy and the drivers are great, but all you're paying for is basically a bus service. Granted they help you book accommodations/activities, but this is a lazy way to travel. If you want to stay longer (and you should! You need way more time than the minimum time prescribed- the '21+ day trip', means you need way more or you'll be stuck on a bus everyday!) you need to book your own accommodations anyways. It's a lot of money for what it is. But that's not my grievance with kiwi experience. Forget getting any help from the office! They're all new, don't know anything about the trip, make loads of mistakes and are infuriating on the phone! I'm pretty easy going, but every time I get off the phone with them I am angry and frustrated. They need people who know the trip to be able to help with bookings ! ALSO!!! YOU HAVE TO PAY FOR THE FERRY (POTENTIALLY BOTH WAYS)!

Emz906 years ago

★★★★★★★★★★

Epic from start to finish

Class bus drivers, unbelievable scenery, made great friends and had some seriously memorable times! Not forgetting the 600+ pictures I took!