Our Customer Reviews

I came on the Kiwi as a solo traveller and had the best time ever! All the driver guides were friendly, helpful and inclusive. The activities were all great, but there was no pressure to sign up to them if you didn't want to do them all. There was a brilliant atmosphere both on the buses and at the hostels, with so many solo travellers or people in small groups who were wanting to make more friends. The Kiwi bus took very little organisation due to the helpful driver guides and staff over the phone. Would recommend this to people of any ages/backgrounds!

Following purchasing the Whole kit and Caboodle I didn’t know what to expect. I had my worries but following completing my time on the bus, I have thoroughly enjoyed my time! Great information, pleanty to do and see in a short amount of time. For someone that didn’t have anything organised at all! Other than flight and bus ticket! I have done so much and knackered myself out but great fun for being able to see so much and do so much. I’ve never done something like this before and enjoyed the expereience.

Great way to start our trip of!! sweet drivers ready to help and guide you with everything! We loved that they had so many offers on activities, we would highly recommend this if you are starting a longer journey, we loved that we felt like backpackers but so much of the time we were helped out with planing and accommodation!! But prepare for loooong drives - and quite busy and full busses in peak season

I was very pleased with my Kiwi experience. The buses departed daily and kept to the schedule. I did the southern round up and Milford Sound add on which was an excellent route. I felt like I saw all that the southern island had to offer. I met wonderful people and the bus drivers were friendly and knowledgeable. There were excellent activities offered and it was so easy to book and to book accommodation.

I was a little nervous before I did kiwi experience as at 27 I was concerned I would be much older than everyone. In the end this wasn’t the case at all! If you’re up for meeting new people, having fun and doing plenty of activities then kiwi is going to be amazing for you!

Good comfortable bus, plenty of stops for leg stretches,and loo stops, good information about the surrounds,and accomodation.

I had a lot of fun on my journey around the north island. It was so easy to sign up for activities and the bus was really convenient.

Definitely found this a good way to get round New Zealand and see the essential spots. There are a few pointless stops where it feels like Kiwi are just trying to get you to spend money on as many activities as possible without actually getting to explore the places you’re in. The mix of drivers is also a little frustrating - some have been incredible whilst others have made us feel like they didn’t want to be there which is a bit of a shame. The main issue has to be how booked out the whole thing is though - I know it’s summer but it seems wrong to describe it as a hop on hop off service when you have to book buses weeks in advance if you want extra nights anywhere. So many times me and people I’ve met have wanted to change plans but been told it’s impossible, so we haven’t been able to spend as long as we liked doing the buses. I probably wouldn’t do the bus again, but it has been a good and cheap way to get around; it can just feel a little like a sub par school trip sometimes.

Definitely one of the best part of my travels, met an amazing group of people travelled both north and South Island with barley any pre planning. Very good for solo travellers and people who are unsure of where to go/haven’t done a lot of research.

Booked the Kiwi Experience tour after being told by many people that it was a fantastic company. However, my experience was not quite the same. Me and a friend booked onto the Northern Express tour, which I am not sure if it is new but none of the bus drivers knew about it and we constantly had to get in touch with your office because of this. We also had to book onto extra tours because it didn't incorporate Hobbiton or the Glow Worm Caves, which are the two activities that are associated with the North Island. Once we had added on these activities, we found out that we were overcharged through the office and could have got a better deal on the bus. Luckily you guys swiftly sorted out that issue. Overall, I wouldn't say that I didn't enjoy my time with Kiwi Experience. I just think there are things that need to be improved before it can live up to the expectations associated with the brand.