Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
20

Cornishgal167 years ago

★★★★★★★★★★

Amazing New Zealand experience!

I had such a great time exploring New Zealand through Kiwi Experience. So easy to get on and off buses even in the busy summer period. Such a nice way to meet people from all over the world of different ages. Informative drivers that tell you a lot about the history and culture of the country

Gen7 years ago

★★★★★★★★★★

Worth it

The kiwi bus was a great way to travel New Zealand alone since you automatically meet friendly people on the bus. It also makes travelling a lot easier since it automatically helps you research the places you're going and suggests good activities to do. One issue to stress is that in the summer season the buses and hostels fill up quickly, especially in places like Queenstown, which makes it harder to hop on and off flexibly so it's worth talking to kiwi experience about this before travelling to get the most out of your experience.

Naedii7 years ago

★★★★★★★★★★

Best decision I could have made

We did not know a lot about the Kiwi Experience but we just booked. And finally it was the best decision we could have made. The trip on the south and on the north island was absolutely crazy, amazing and unforgettable. We are so happy with our decision. The organization is perfect and it is so easy to hop on and off. We traveled during the peak season but even then it was no problem and the people from kiwi experience they do a very good job and give their best. We got stuck in the storm on the south island in February 2018 but they did an awesome job and we felt safe at all time. We met so many great people and had the time of our life. Thank you so much and keep going like this you guys are great!

Joe Schultz7 years ago

★★★★★★★★★★

Amazing!

We loved every minute of it. Such a great idea and trip! Only thing is the booking of the places, but it all worked out fantastic once you get a hang of it.

Cissi7 years ago

★★★★★★★★★★

The best trip ever!

Was not expecting on going to New Zealand but whiles I was traveling around in Australia everyone who had been said it was the most amazing country! You got to see so much beauty and traveling with the kiwi experience you got to meet so much people! Decided after my east coast that I would give it a go, last minute thing and it was the best decision I’ve ever made! Had the most intense amazing 3 weeks full with lovely people and thrilling activities! Was very hectic and a lot of moving around but wouldn’t change one bit! Have met friends for life and we’ve experiences so much together! Was a bit worried in the beginning due to that I’m traveling alone, but first buss I’ve met one friend that Bacame such good friends with! And even that we didn’t have the exact same itinerary we kept bumping in to each other throughout the country! The only bad thing was that you had to leave your friends in the end and that the “hop on hop off” didn’t really work that freely. I was traveling in high season so I’m not so surprised by the fact that busses and hostels were full. But over all so thankful and great full for this experience and trip! 10/10!

Kech7 years ago

★★★★★★★★★★

The greatest month of my life

I really enjoyed traveling with Kiwi Experience. We had some great drivers that I want to mention, "Q" and Cuddles. They were really funny and gave great info, they were also very helpful with everything. I met so many new people and I had so much fun on this trip!! I would definitely do it again.

Eli987 years ago

★★★★★★★★★★

Great way to get around fast and see a lot!

What a great tour! Took the whole kit and caboodle trip, where you got to see a lot of the great nature and culture of New Zealand. Would definitely recommend. We also had some great drivers, especially Q (quentin) , Cory and cuddles (Dave) were great! I would recommend doing Milford sound and the tamaki village experience while you are in New Zealand. Definitely worth it.

Elias_hammer7 years ago

★★★★★★★★★★

Fantastic tour

You meet so many new friends and there is always something to do

RossHog7 years ago

★★★★★★★★★★

Great experience, system needs to be streamlined

Very convenient and made meeting people easy. But not a hop on hop off service. Perfect if you only stay the minimum number of nights at each stop but whenever you try and stay extra nights you must ring up the Kiwi Experience office - and the majority of time you'll be put on standby as most of the buses are full. There's no way of changing your itinerary online and doing it via email is hit and miss - an online booking form would save everyone a lot of hassle.

Abs937 years ago

★★★★★★★★★★

The best and worst things about the school bus

Firstly, I’m super glad I took the Kiwi bus for the time that I did. However, I’m also glad I left the bus and embarked on trips of my own to new destinations away from the ‘hop on, hop off bus’. I travelled on The Funky Chicken pass, from Auckland down to Queenstown and part of the way back up to Wellington. It was on the way back up that I branched out more. Taking independent trips to Kaikoura, Whanganui, New Plymouth, Paihia and Whangarei. Lots of the places on the trip were more enjoyable because of the company of the bus and because of the amazing tour guides who on the most part give great insight into the stories and the heritage associated with the amazing landscapes around you. I also was able to reach places difficult to get to via public transport - like River Valley, one of my favourite bits. Cowboy was by far my favourite driver with the friendliest manner and the most informative commentary. He charmed us all! Stretch comes a close second with a fab grasp of the Maori culture and a nice chilled bus vibe. If you’re looking for the security of a group and garaunteed accommodation then this is the tour for you. It’s easy to make friends and turn yourself on autopilot some days when you’re not up for making travel plans. However its often a very young Brit/German crowd and can feel a little ‘schooly’ at times, especially in peak season. You get on and off the bus as a large group and it can be hard to feel independent... you don’t meet enough kiwis for a start! All in all 100% worth it but I won’t be taking a trip like this again purely because it doesn’t push you out of your comfort zone. I didn’t realise this was something I needed.