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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Laura adams • 4 years ago

★★★★★ ★★★★★

Great experience

Overall I feel the whole kit and caboodle pass worked really well and the majority of our drivers were great. However I feel the Deep South part of the trip was ruined partly due to our driver Pete, he was always late and he spoke far too much on the mic most of the time the commentary seemed irrelevant, I also felt that maybe we could have done more in te Anau. But in general the whole trip was very good and we have had a great time.

Shaun • 4 years ago

★★★★★ ★★★★★

Awesome trip

The hop on hop off system is a great way to see NZ.

Corinne • 4 years ago

★★★★★ ★★★★★

Geyserland

Keeps everything Simple and Effortless, giving you more time to enjoy the surrounds and make new friends!

Juliane • 4 years ago

★★★★★ ★★★★★

Really nice and easy way to visit New Zealand!

I had booked a month on the kiwi bus, and I enjoyed every day. One of the best things with kiwi is that you aim to do so many different things in a really short time, the kiwi experience is so effective. At the same time you are surrounded by other nice travelers and nice drivers. I would totally recommend kiwi experience!

Aidan Marshall • 4 years ago

★★★★★ ★★★★★

Incredible experience

I bought this tour about six months ago and it was more than I could have hoped for. The entire experience is incredible and very well organised.

Emmzza5 • 4 years ago

★★★★★ ★★★★★

Just fantastic!

Travelling to New Zealand and being on the Kiwi Experience is one of the best decisions I have ever made. Being a first time and solo traveller it was amazing (so Mums I promise your kids are in safe hands!). The team are brilliant, happy to help with any query at any time and I cannot credit the drivers enough. I had a few during my travels and they were all so reassuring, informative, friendly, professional, funny and genuinely there to make sure you have a great time. Kiwi Experience is perfect is you want to take the stress out of travelling, meet great people, see an awesome country. Cannot recommend enough! 5* Thank you!!

ellie123 • 4 years ago

★★★★★ ★★★★★

Best time ever

Loved the Kiwi bus, amazing stops and stuff everywhere. We loved all the walks!

carina • 4 years ago

★★★★★ ★★★★★

Good time - great people

It was an amazing experience. I've seen so many beautiful places and met so many lovely people.

Tilly • 4 years ago

★★★★★ ★★★★★

Extra star for great customer service line.

Bought the bus and accommodation package as it was on offer. It was a super last minute trip so bought for ease. Wouldn't have bothered with the accommodation package as if you are on a bus there are rooms set aside for you anyway. Plus, if you have internet you can literally stand in the lobby and book of a multitude of accommodation websites for cheaper there and then. If you only have the minimum travel time available, it is truly not enough; your trip will be rushed. The app is a bit miss-mash and needs consistency throughout and prices updated. Lake Mahinapua stop is literally a pub. there is no other accommodation option available and its quite expensive for the night with food. If you like partys that's great, if you don't and want to spend the next day on a bus with severely hungover people who throw up on it and have to keep stopping then its for you. On the upside customer service was great and their phone line is brilliant if you need to change plans or if there are natural disasters which you're caught up in. Kiwi have truly been helpful on my return home and when I was stranded. Bus driver Tane was great and knowledgeable, was very informative and made the experience immersive. Thank You!!

VERO KYLIAN • 4 years ago

★★★★★ ★★★★★

FANTASTIC TRIP

Was our last minute options with my son and we loved it....

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