Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
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Featured

masrus6 years ago

★★★★★★★★★★

Exceeded all expectations.

I wasn't quite sure what to expect of my visit to NZ, other than some great scenery (and Hobbiton of course). Kiwi managed to deliver far more than that, with stops every now and then for some scenery that can't be described as anything other than awesome. It was much appreciated that Kiwi does all the "administrative work", so to speak, such as in booking accommodation (so that all you'll have to do is pay on the spot) and offering loads of different activities (most of which have a discount for Kiwi travelers, which is always nice). The best part though, which I never could have imagined, was how great it was to travel with a bunch of other backpackers who were doing the exact same thing as yourself. We all became a big happy Kiwi family, something that I will have to credit Kiwi Experience for, at least a little. Best weeks of my life so far.

sivartd6 years ago

★★★★★★★★★★

Great way to see New Zealand!

I had a fantastic Kiwi Experience! My itinerary was always flexible and the Kiwi Experience folks were accommodating. The bus drivers were all knowledgeable and helped create a sense of community on the bus. I can say that I left with some lifelong friends. The bus also makes it easy to book accommodation and activities. There are many to choose from in New Zealand!

Tom126 years ago

★★★★★★★★★★

NOICE TIME

A real good way to get around NZ and meet lots of people

Arthur123166 years ago

★★★★★★★★★★

Best 6 weeks

Really great fun, lovely stops along the way and apart from raglan and mount cook I felt like I went everywhere that I wanted to.

Curlykay6 years ago

★★★★★★★★★★

Amazing time!

I'm so glad I came on the big Green bus. :) i loved Ben and Ninja... you have lost a good one there with Ninja. Both drivers so informative but with chat and banter at the same time. Some of your other drivers need improving.. playing such loud music when you and the whole bus really have asked you to turn it down and the proceeded to turn it up even more if that is even possible.

Smith306 years ago

★★★★★★★★★★

Amazing experience!

I loved my Kiwi Experience trip! Met amazing people, got lots of information on NZ and went to beautiful places.

Suitcase6 years ago

★★★★★★★★★★

Accidental backpacker :)

This was a great way to travel. Everything was planned but also very flexible. It was easy to make changes. The drivers were knowledgeable and there were surprises along the way. I met a guy at the skydiving place who was traveling by car by himself and he ended up downloading the kiwi experience app to follow the route because you guys have thought of everything. I never planned to stay at the hostels but ended up doing so in most of the places to be with the other guys and be part of the group. The money I saved was spend on activities instead. Best vacation ever!

Hayley_K6 years ago

★★★★★★★★★★

Lifetime memories

Had been travelling 5 months prior to kiwi experience and it was definitely the highlight of my whole trip, met so many awsome people that I can now call friends. Made travelling a really easy and relaxing experience, you could put in as much or as little research and planning as you wanted and still have an amazing time. The bus drivers were all super friendly and helpful (especially Strech!) Although I had an amazing time there was some room for improvement, some of the 'recomended' hostels were pretty poor (I'm not fussy at all, Im pretty much happy staying anywhere, but I expect this to be reflected in the price) some were over priced, noisey, had dirty underequiped kitchens and alot were slow at checking everyone in as though they weren't expecting a coach load of people everyday! Although you're free to pick a different hostel it was sometimes difficult to compare prices as there was no information on the price until arrival at the hostel (the prices on the kiwi experience app proved to be inaccurate, not by much but it added up quite quickly) Overall my experience was really positive and I would definitely recommend!

Katie19946 years ago

★★★★★★★★★★

Really fun! Few tweaks needed!

We spent a month in NZ in total, with 2 weeks in the south and 2 weeks in the north. I found that chafing our itinerary’s was difficult - I think it would be a much better system doing it through the app rather than calling up, as not everyone has a NZ sim or access to a landline at the times the office is open! I also think the route from south to north island could be better - it seems a lot of people miss out on Kaikoura if they come from the north and finish in Queenstown or Christchurch, which is a real shame! Overall, the experience was great and the stops were a great part of breaking up the bus journey. Just a few tweaks needed to make it more of a seamless experience!

Tse Yia7 years ago

★★★★★★★★★★

Best way to spend time with family

Flexible destination, easy to plan