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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!




Rating Snapshot


★★★★★ ★★★★★
4.5 (4184)

Judy3 years ago

★★★★★ ★★★★★

Wonderful experience

This is my first time to join small group tour .it really amazing for me .and I ‘m so happy and happiness for this trip. And our tour guide Tim is really nice & responsible and attaining to details everything . Thank you for everyone give me a good memory in New zeaIand I think I will be back in the future .

Amy Corcoran3 years ago

★★★★★ ★★★★★

Great service

Myself and my friend had a great experience with the kiwi bus. The buses were a fun and social way to see New Zealand. Our first driver was a bit unapproachable and didn't seem too interested in his job, however the other driver we got (Matt) was so friendly and accommodating. Matt really made the experience for us with his chilled attitude and his eagerness for us all to have the best time possible and get the most out of our trip. Overall, would give it 5 stars and would 100% recommend it to friends.

Evo183 years ago

★★★★★ ★★★★★

Awsome time!

Brilliant trip ! Meet awsome people and saw amazing stuff! Had a belter of a time

Kevin3 years ago

★★★★★ ★★★★★

7 Day South Island Tour

I was very pleased with the tour and the smaller group. Blake was a good tour guide and I was very happy with the overall experience.

Lauren Dinella3 years ago

★★★★★ ★★★★★

Great experience, need opportunities to upgrade

We had a lovely time even though weather was not always on our side. We enjoyed our group and driver. I would recommend for the small group tours to allow the opportunity to upgrade to private rooms. We had to organize them Ourselves through the hostel and it got confusing. If we booked in advance through you guys it wouldn’t be as confusing for us and our driver. Considering these small group tours are tailored toward slightly older clients who would like to spend more i think this would be a good option.

Zteasdale3 years ago

★★★★★ ★★★★★

Met amazing people!

I bought the kiwi pass as I heard it was the best way to view all of New Zealand. I chose the Backyard pass. The stops along the way we’re ideal, sometimes the hostels weren’t so good or very expensive, but you could easily book your own. The ease of booking activities was great, and the bus drivers were so informative. But, my highlight of the trip has to be the people I met.. you don’t always stay on the same bus as people have different time scales which means you are constantly meeting new people.

BinaChan3 years ago

★★★★★ ★★★★★

Legendary and epic

Travelling New Zealand with Kiwi Experience was the best choice ever. No need to struggle with accommodation or transport organisation. Just sit back, relax and let the Guide drive you to the most important places! Moreover, you get to know the cultural and historical background of NZ.

jwills1233 years ago

★★★★★ ★★★★★

Great Trip

I really enjoyed the Kiwi Experience trip. It is well organised, clearly has been running successfully for decades and had experienced guides. A mix of nationalities, I wondered if I'd feel 'old' at 27 but it wasn't particularly the case. Plenty of solo travellers and a few groups, too. Not too pushy to join group activities, as I wanted to mainly hike and was fine to do so. I booked my own hostels often (avoid Base hostels if you want non-party vibe) and could do as I pleased flexibly.

Daniel Bartholdy3 years ago

★★★★★ ★★★★★

Awesome time!

I bought this, thinking it was just a nice way to be transported around the country. It was, but it was also so much more than that. It was a gateway to making so many new friends and the perfect way to get to know this beautiful country, by the knowledgeable commentary from the driver!

Lorna Corbin3 years ago

★★★★★ ★★★★★

Amazing guide/driver Dave

We booked this last minute not knowing what to expect. We stayed with the set tour with min days as it was January, glad we did as the buses were full. Our guide Dave made the trip, good sense of humour good knowledge of the country of course and already happy to help out. Having worked for the company for a long time I think you should take feedback on what’s working from ‘the man on the ground’. We loved New Zealand and the concept of the bus is great. Lake mahanipua was not our cup of tea at all. The range of activities was good but some places where we had been on road all day no short trips were offered like sup or kayaking which I think was available at the location. My suggestion would be to listen to drivers about what activities are/aren’t popular or even requested as this will ensure you keep up with the market and maximise profits. I would recommend this to our friends and isn’t love to come back to Nz!


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