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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4184)
5
2343
4
1506
3
244
2
63
1
28

Leonia year ago

★★★★★ ★★★★★

Amazing experience

Bought this knowing it would be a good way to get around New Zealand relatively quickly and see a lot in a short space of time. Better than I could’ve imagined, made so many great friends along the way and saw some beautiful places whilst having the best time. Was great not having to organise any hostels or activities yourself which made it so much easier

elnvnezia year ago

★★★★★ ★★★★★

great experience!

It is a really nice way to travel New Zealand if you are alone or you don‘t want to rent a car! All the busdrivers are really kind and funny and you will get informations about the country! It is well organized and not complicated at all and you will meet so mamy people from all around the world!:)

Jessa year ago

★★★★★ ★★★★★

Incredible trip

I decided to do this trip with two friends as part of our 6 month travels. My parents had done the same trip over 20 years ago and highly recommended it, so I thought I knew what to expect, but I was blown away by it. My time with Kiwi Experience was definitely the highlight of my travels. I met so many amazing people and got a thorough your of New Zealand, seeing so many amazing views and was told so many interesting facts about it all. I just loved it and already want to do it all over again

vallea year ago

★★★★★ ★★★★★

Great Experience but horrible bus driver

I had a great time seeing the amazing Islands of New Zealand but my experience was severely tainted by our horrible bus driver Dylan. He was unfriendly - sometimes flat-out rude - to the people on the bus, he was talking the whole time but not giving us any helpful information but instead talking about his life, his sense of humor was both sexist and racist at times and he was driving so recklessly that I did not feel safe at times. I cannot say anything bad about Kiwi Experience itself as the customer service was excellent and so was the value for money. I would still recommend booking with Kiwi Experience but make sure to not be on Dylan's bus. I had the pleasure of meeting three other bus drivers (if only for very short bus rides) but they were all very pleasant. Special shout-out to Tanee who is such a wonderful person that I would have loved to have stayed in New Zealand longer, just so that I could have been on his bus. Also would have liked to have stayed longer in Abel Tasman but all of the buses for the week were booked out so that I couldn't stay an extra day. Maybe change the itinerary slightly so that the standard is two days in Kaiteriteri instead of one. Otherwise, great trip, great experience, great people on the bus! (minus Dylan)

Haydna year ago

★★★★★ ★★★★★

Kiwi ex

I haven’t been able to finish my trip,. As the buses are not running at the moment so I’m stuck in Auckland.

ka123a year ago

★★★★★ ★★★★★

south and sound

the bus trip was great, but 12 days is rather short. the busdriver told us heaps, which I found really good. I found the mandatory walks really good! the accommodation pack is convenient but costs so much more money. Its also a joke that you can get put on standby!

Helena Falka year ago

★★★★★ ★★★★★

Awesome time!

Made so many new friends and event to places I never would have seen otherwise

Magdalenaa year ago

★★★★★ ★★★★★

Very Good

I traveled with Kiwi Experience the last to months and it was a fantastic experience! It is very easy to book the buses with the app. Questions are answered very quickly which is really awesome. Some stops are unnecessary and a bit annoying especially the cafe stops in the morning. Also I didn't like the Lake Mahinapua stop. Overall it was a great time and the bus drivers are awesome, friendly and really helpful. Thank you for this experience!

Daynaa year ago

★★★★★ ★★★★★

Can I come back and do it all over again?!

Kiwi experience was the most amazing 3 weeks of my travelling experience. I was able to see so many beautiful places in a limited time frame but this did not feel rushed at all! Being on the bus meant I met lots of new friends and got to spend a lot of time with them - I have definitely made friends for life! Kiwi Experience is organised brilliantly which means you only have to get on the bus in the morning and the driver guide provides you with all the information you need for the day. This was great as I didn’t have to worry about organising my own accommodation or activities that I wanted to do, this was all taken care of and the information was passed onto me accordingly. I honestly couldn’t fault the way Kiwi is run as I had the most amazing experience and I think every backpacker who is thinking of travelling NZ should look into doing Kiwi as it was the most fantastic 3 weeks I had in my whole 2 month trip. Our driver guide Stretch was absolutely amazing in what he did and was one of the main reasons we all had such a fantastic time on Kiwi. Thank you Kiwi Experience for an amazing driver guide and a fantastically organised trip! Can I come back and do it all over again?!

Perea year ago

★★★★★ ★★★★★

Great experience

I had so much fun! It is an easy way to visit as much places as possible in New Zealand. I met people from all around the world.

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