We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.
Some of our passengers stay in touch for years to come. We love that!
Reviews
Rating Snapshot
Overall
Benytravels • 8 years ago
Best tour in New Zealand!
Bought the super funky kiwi pass after a friend recommended it to me and honestly it's been an absolute blast! I have made so many friends in the last month and done just about every extreme sport you could think of! Best trip ever and I'm sad to be finishing in 2 days
Jpm1404 • 8 years ago
Magnificent family holiday
The experience was new to us and it was a success. Britz and his staff was very attentive although the campervan was a bit old , promised a less than 5 years old and delivered one with 4.5 years old without much power, but it turned out reliable until the last dia.Nueva Zealand is a well country prepared for perform this type of tourism.
Stephen • 8 years ago
Vehicles in poor state
My first vehicle (Britz Explorer) was poorly cleaned, crumbs in draws, fridge old and rusty inside such that my wife said it was 'disgusting'. Then that vehicle broke down one hour into trip and it took four hours to get a replacement out to us. That vehicle (maui Platinum beach) was cleaner however grey waste pipe extension was missing and what was there was leaking, front headlight didn't work etc. Need to work on cleanliness and service of your vehicle big time. I suspect you are trying to turn around the vehicles too quickly and not allowing proper cleaning and maintenance. Also the introductory run through of the vehicle on pickup was pretty poor. Good job I am a kiwi as if that is the level of introduction to a tourist then you aren't doing much for NZs image.
Kiwi Mike • 8 years ago
Mighty Campervan
The campervan was great to travel in. Great to have a reversing camera.
Smims • 8 years ago
For weeks of Adventure for retired People
We enjoyed the relaxed Kiwis and the wunderful country
John Tinkham • 8 years ago
Very basic van.
The first Campervan toilet flush failed within the first day and we had to waste half a day waiting for a replacement vehicle to be brought. The shower handle had been very badly repaired, with mastic, which was a very bodged job. It fell through its housing, making it unusable. The second vehicle's reversing camera did not function, even after I had changed the language from Swedish into English with help from the helpline. Even though all doors were locked, the one in the kitchen area would fly open, meaning that we had to store the bucket etc. elsewhere when on the move. The cutlery drawer had to be wedged to stop it flying out, scattering its contents everywhere. Previous renters had put tape across the doors to stop them from opening and on the wardrobe door sellotape had been used, which had pulled off some of the veneer. We rented a wi-Fi system. The first one wouldn't work, and no real instructions were supplied, so it was replaced when the replacement van was delivered. This came with instructions, but still didn't work. It was discovered, when we returned it at the end of the holiday period that it had been supplied with the wrong lead. Does no one check these things? The money was refunded after we insisted that the device was checked out.
Trenty 22 • 8 years ago
Average
Van was 7 yrs old with 290 000 + kms on its speedo. It was tired and past its sell by date. The brakes were spongey, the cab leaked rain water through the front screen seal and it rattled !1
bwalteb • 8 years ago
Solid and good value for money Campervan!
We booked a self contained Mighty Deus. In NZ this very important. The car was definitely big enough for two adults. Changing to bed position needs about 5 mins and is very easy.
Graham Tana • 8 years ago
Well equipped campervan
We had eight campervans altogether for 8 couples travelling from Christchurch to Queenstown
Mr White • 8 years ago
Cramp site
I have mixed feelings about this experience, both in terms of the vehicle and the customer service. On collection the staff member was pleasant and thorough and answered all our questions. The vehicle itself was less than a year old and the drive was decent, with a good auto gearbox and plenty of pull. As a campervan however it was very cramped, mostly due to the poorly designed bed/sitting area which was a real effort to convert from one to another. All it needs is a rock and roll bed or similar and it would be greatly improved. As it was we only converted the bed back into the living area once in 8 days, such was the effort. On that note the vehicle is technically a three-berth, and despite ours being a booking for two people, we were fitted out with bedding for three. This sounds doesn't sound like much of a gripe, but as we didn't realise until we were well away from the depot it proved to be quite an annoyance, as with space at a premium we were constantly having to find storage for an extra duvet/pillows. Aside from that the facilities were fine, with everything needed to cook plus the toilet/shower, (although we experienced a baffling revisit of what appeared to be 'yellow water' coming back through the shower drain, which is odd because it's a separate system to the toilet, but I digress). My final gripe is with the '24/7 roadside assist'. After a minor incident involving a carpark and a tree, I managed to put a branch through the sliding door window. This was Saturday late afternoon and after calling the roadside assistance line, I find out that AA Autoglass don't work weekends. Wow. As it happens I was fortunate in that I was in the right place to clean up the damage and cut and fit some plexi-board, but had it happened 24 hours earlier I would've been in the middle of nowhere and wouldn't even have been able to meet a technician in a town until Monday afternoon at the earliest. If it had been the windscreen that had gone then that would've been it, game over. I've spoken to a few Kiwis since then and few are surprised, but the Maui rep at the depot on drop-off was very blasé about it and had the attitude that she couldn't give a toss, just drop the keys off, fill out this form and be on your way. I'm not saying I wanted a medal, but I thought she might have had bit of appreciation for why I was unhappy with the 24/7 misnomer. Maybe I just wasn't in NZ quite long enough to fully relax like the natives. Just glad I signed the insurance waiver. Sweet as!
