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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4184)
5
2343
4
1506
3
244
2
63
1
28

Mr White5 years ago

★★★★★ ★★★★★

Cramp site

I have mixed feelings about this experience, both in terms of the vehicle and the customer service. On collection the staff member was pleasant and thorough and answered all our questions. The vehicle itself was less than a year old and the drive was decent, with a good auto gearbox and plenty of pull. As a campervan however it was very cramped, mostly due to the poorly designed bed/sitting area which was a real effort to convert from one to another. All it needs is a rock and roll bed or similar and it would be greatly improved. As it was we only converted the bed back into the living area once in 8 days, such was the effort. On that note the vehicle is technically a three-berth, and despite ours being a booking for two people, we were fitted out with bedding for three. This sounds doesn't sound like much of a gripe, but as we didn't realise until we were well away from the depot it proved to be quite an annoyance, as with space at a premium we were constantly having to find storage for an extra duvet/pillows. Aside from that the facilities were fine, with everything needed to cook plus the toilet/shower, (although we experienced a baffling revisit of what appeared to be 'yellow water' coming back through the shower drain, which is odd because it's a separate system to the toilet, but I digress). My final gripe is with the '24/7 roadside assist'. After a minor incident involving a carpark and a tree, I managed to put a branch through the sliding door window. This was Saturday late afternoon and after calling the roadside assistance line, I find out that AA Autoglass don't work weekends. Wow. As it happens I was fortunate in that I was in the right place to clean up the damage and cut and fit some plexi-board, but had it happened 24 hours earlier I would've been in the middle of nowhere and wouldn't even have been able to meet a technician in a town until Monday afternoon at the earliest. If it had been the windscreen that had gone then that would've been it, game over. I've spoken to a few Kiwis since then and few are surprised, but the Maui rep at the depot on drop-off was very blasé about it and had the attitude that she couldn't give a toss, just drop the keys off, fill out this form and be on your way. I'm not saying I wanted a medal, but I thought she might have had bit of appreciation for why I was unhappy with the 24/7 misnomer. Maybe I just wasn't in NZ quite long enough to fully relax like the natives. Just glad I signed the insurance waiver. Sweet as!

Falk5 years ago

★★★★★ ★★★★★

Great experience

Campervan holidays in NZ is one of the best ways to spend your holidays. As a european you enjoy the breathtaking scenery, especially on the South Island! And the Kiwis are definitley friendly wich makes travelling very easy.

YorkshireKiwi5 years ago

★★★★★ ★★★★★

Appreciated the relocation deal - felt it was a fair deal. A few things would have improved the experience - in Christchurch, the agent removing the electric wire before we set off (you expect a vehicle to be ready to go without any changes) & being told the vehicle is in MPH, not KPH would have been helpful (I would be grumpier about this if caught for speeding!), getting to Picton & discovering the company had only booked the driver and not the van itself onto a full ferry gave a bit of extra unneeded stress, but aside from that, things were good. Would use Britz again.

Two chilled out kiwis5 years ago

★★★★★ ★★★★★

Awesome company, Staff and Vehicle

Hired a 6 berth camper (vw) for my wife and two young kids for nine nights in the South Island . It was just amazing , the camper was powerful but economical . There was plenty of room for all of us. There was ample linen, cutlery and cooking utensils . The diesel heater was great for the Coke nights . Everything on the camper worked perfectly! Upon pickup in Chch it was noted that the fridge was not operational, a new one was installed within an hour! The staff at the branch were very professional and helpful even giving us a free soft toy to our 2 year ok daughter . I cannot say enough good things about the great staff at the branch . Thank you so much for the best holiday ever.

Kiwi5 years ago

★★★★★ ★★★★★

Home on Wheels

Spent a month in our Motor home in New Zealand

wikbat5 years ago

★★★★★ ★★★★★

Great way to travel!

We have just travelled the South Island of NZ and it was an excellent way to travel, would certainly do it again.

ChrisH5 years ago

★★★★★ ★★★★★

Perfect fit

I hired the campervan for a week. It was a great drive and the size was perfect for me. It came together well and the facilities were excellent

Northumbrian Reiver5 years ago

★★★★★ ★★★★★

The only way to do it

The second time we've been fortunate enough to "campervan" NZ, & even better than the first time. Kiwis invariably warm & welcoming, scenery incredible. The relaxed approach of just about all Kiwis just adds to the holiday experience.

Carlos5 years ago

★★★★★ ★★★★★

Friendly service

Our flight into Auckland was late and so we were panicking as to whether we would make it to the Britz office before they closed. We made it with 5 minutes to spare and, while this meant that the manager and a member of staff had to stay back to complete the rental procedure, they were extremely calm, polite and unruffled throughout the process. The campervans were clean and well-equipped which made our holiday more relaxing.

Di Di5 years ago

★★★★★ ★★★★★

Kiwi Trip in the Maui

We had a terrific time traveling around NZ in the Maui Mecedes, it was very comfortable and very good on diesel and the price over there on diesel is very cheap around .86 to 1.06 per litre. We had hired one before to travel around Tasmania so we were familiar with motorhomes and we have a caravan at home. The camp sites we could stay at because of the motorhome being self contained gave us a lot of freedom, from free sites to low cost and we also stayed in paid parks a couple of times as well. Depending on where we were or if we didn't like the free one. Our only real disappointment was not having BBQ on board we saw lots of other campers with them, I should have checked before hand, they also forgot to give us doonas, we only had light blankets and we were a bit cold some nights. We popped into the Auckland Maui site to change some linen and mentioned that and they gave us another blanket and clean sheets and towels but did not check with us if there were doonas on board which we didn't realise should have been until we dropped it off at Christ Church and they were so apologetic but it was all a bit late then. The person doing the checklist on our motorhome really slipped up as we had to ask for the picnic table and the tourism radio, my husband noticed that they weren't in the vehicle, and we had ordered those items.

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