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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4184)
5
2343
4
1506
3
244
2
63
1
28
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mona103 years ago

★★★★★ ★★★★★

Amazing Experience!

The Kiwi Experience was amazing and unforgettable. This was my first time to New Zealand. I had a rough start to my trip, as my luggage got delayed due to my flight. I wasn't able to call until the morning my bus was supposed to leave. The receptionist was very helpful and calmed me down, and rescheduled my start date with no fees. She also helped re-book my stops so I could be back in Wellington the day I wanted. I wasn't sure what to expect, as this was my first backpacking trip. I went in October, so it was a slower season for New Zealand, I was glad because my bus had about 20 people the whole way. I started in Wellington and did the South Island. I was glad our drivers were really nice and helpful. They would share fun facts about the places we were going and driving through. They made plenty of stops along the way for photos and short hikes, and a grocery stop before we went to the hostel. They would also recommend other things to do in the area when we got to our stop. They would recommend the activities you could sign up for, but also suggested free things in the area if you didn't have the budget. My only complaint is that some of the hostels wanted you in your room by 10pm, which made it hard to really meet anyone else. Also most charged for wifi, which isn't the biggest deal, but since most areas have little or no signal it would have been nice to have that for free. Also, I wish we were told further in advance when we required deposits for hostels, because I rarely carry money on me. Overall, I loved my experience and would do it again! It was great meeting new people, having friendly drivers who would remember your name and give you advice, and not worrying about booking my own accommodations.

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Rachie933 years ago

★★★★★ ★★★★★

Amazing and SO FUN

Was under the impression that this was literally just a hop on hop off bus but it’s a proper tour and the guides are so involved, dropping you off for walks and all accommodation and trips very easily booked through them!

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nataliedaniels233 years ago

★★★★★ ★★★★★

Amazing experience and would highly recommend

I had a fantastic time doing the Kiwi experience and would recommend it to anyone considering doing the tour. The bus drivers are organised and fun and it is a great way to meet fellow travellers. The drivers make it easy for travellers by booking accommodation and activities, which is a great help and also helps you plan when to spend more time if you have days to play with.

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Roo3 years ago

★★★★★ ★★★★★

Amazing and such good value for money!

Before joining the bus I thought it was literally transport that will get me from A - B! This is not the case at all, you have so much included and it’s basically like being on a flexible tour as your drivers are so knowledgeable and can sort all your activities and accommodation out for you! I started in Auckland and went all the way down to South Island and back up with the same driver “Cowboy” as he was so amazing and was more like a brother to everyone than a driver! The activities are real value for money - the accommodation is good, but very standard so sometimes we stayed in a different one to what kiwi would recommend! As a whole, I would tell anyone who is looking to travel Nz on a budget to do Kiwi as they will make friends for life and get to see the country in an awesome way!

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Cam Gar3 years ago

★★★★★ ★★★★★

Best way to start off my working holiday visa!

I wanted to see as much of New Zealand as possible before finding a place to work. This was the perfect way to get the lay of the land! Also, the bus driver, James Elder, was awesome!

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Mark the Moose3 years ago

★★★★★ ★★★★★

Unforgettable

If I had the time and money to relive the kiwi experience, I’d be on that bus in a heartbeat. The drivers are so knowledgeable, and help to make your journey effortless, educational, and heaps more fun. Booking and planning activities as you go is the perfect way to experience New Zealand, as every stop has something unique to offer. Highlights have included digging hot pools under sublime sunsets on hot water beach (free), hiking glaciers and exploring the endless adrenaline fuelled activities in Queenstown. The best thing about Kiwi Experience will always be the people you meet; they will feel like lifelong friends in a matter of days - guaranteed. By far the most memorable and enlightening trip of my life.

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Linou073 years ago

★★★★★ ★★★★★

Amazing way to discover New Zealand

A friend of mine recommended this bus tour to me, and I could never thank him enough ! Between the activities, the people you meet, the view from the bus, everything was a wonder to me. Thanks to the Kiwi Experience !

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Harper3 years ago

★★★★★ ★★★★★

AMAZING

Was a little unsure about booking kiwi at first being a couple as I heard it was just a party bus and we wanted to not be hungover all the time and see all the amazing things! But it was nothing like that.. you could party all the time if you wanted (some people did) but there was such a great mix of people on the bus that you didn't feel bad if you didn't want to drink all the time etc but has the opportunity to when you did! Our bus driver Dillon was what made the trip one of the best ever he was amazing!! So helpful and knew so many cool things about the country.. was funny but not cringy and let the bus sleep or listen to music when needed! He was generally what made the trip so great ams took us to so many unreal places.. we also had toddy and dave for a short period to and they are alsk great!! obviously THE most amazing thing was NZ itself!! honestly never seen more beautiful place in all my life.. so much natural beauty and kiwi takes you to all the best places and on some stunning walks. They offer so many activities also which are so easy to book as they pass clipboards around sthe bus each day which you just sign your name up to! We didn't do that many activities as we were a little tight on money but it didn't matter because we still got to see and do so much there is so much free and amazing things to do on NZ. Can't recommend kiwi enough they were great from start to finish so easy to contact to change bookings and anything you need!! Definitely go with them best 3 weeks ever you get to meet so many cool people on the bus too!!

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Izaak3 years ago

★★★★★ ★★★★★

Kiwi Experience June 2018 Review

Overall I had an incredible trip on my Kiwi Experience, I was very lucky with the people I shared my trip with and felt everyone was nice and inclusive. I was also very pleased with our driver Cowboy who I feel made the trip for everyone, he was always helpful with answering questions about passes, activities and accommodation as well as being knowledgeable about each different area we were passing through. There was plenty of room on the bus for everyone and it was helpful having WiFi so we could stay in touch with people between our different hostels.

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imogennxox3 years ago

★★★★★ ★★★★★

Wonderful experience

I booked Kiwi as I knew it was my first trip I was organising myself, and I’m so glad that I did. Not only was there a great community of people on the bus, we took part in walks and different activities that I would not have known to do unless I had been with Kiwi. The pace of the trip was great and the fact we were guranteed bookings in both hostel and activities took off a whole load of pressure throughout the trip.

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