Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
20

Maria1238 years ago

★★★★★★★★★★

BEST BUS TOUR EVER

I started this unforgettable trip with Kiwi Experience at Auckland on the 16th of November and ended up at Christchurch the 10th o December and since the beginning, everything was perfect, I did not have any problem at all. The buses were on time at every location and they pick people up just outside the hostels so it's very easy to find them and to jump on them. I also realised that all drivers took care of me and of the group and tried to make the journey as most enjoyable and amazing as possible. All drivers have been awesome with their explanations about places, people's customs, etc. by telling stories and some History itself, anecdotes, etc., and they seem very passionate about NZ so I only have to say: awesome crew and very thoughtful guys. I wish them all the best! Also I would like to thanks to Kiwi Experience team for its patience as they always replied to all my emails and queries very quickly and nicely. And although it is unnecessary to mention, I have no words to describe what a beauty country New Zealand is and how marvellous Maori culture is...I do hope Kiwi Experience can keep on doing this great job and offering this wonderful experience to everyone that is wiling to embrace it.

Franky19968 years ago

★★★★★★★★★★

The best Trip of my life

I bought my ticket about one month ago, and I'm very happy I did it! Kiwi experience is fun! You'll meet new people all over the world and every day! It's impossible to have no fun with Kiwi and their drivers! Because they do a great job!

Magneion8 years ago

★★★★★★★★★★

The Fun Bus

I totally enjoyed the rides with the bus ! Going around New Zealand with you is so easy and fun, also interesting with all the activities & walks proposed. Kudos for the drivers who are amazing & helpful people... Real Kiwis !

Rebeccajw8 years ago

★★★★★★★★★★

A lot of fun!

Bought the pass because my friend recommended, so glad I did! Very social and got to see everywhere I wanted!

Beth298 years ago

★★★★★★★★★★

Absolutely incredible!

Best experience and met some amazing people. Would recommend to anyone! The bus was very British and probably more for the 18-30 age group.

Rebecca_is_gaga8 years ago

★★★★★★★★★★

The only bus you'll never want to miss!

There really couldn't be an easier way to travel NZ

Lysanne8 years ago

★★★★★★★★★★

It was awesome

I had such a good time on the bus. Everything was taken care of and it is nice that you just can book everything on the bus. I like the places where the bus is going to.

GCalvers8 years ago

★★★★★★★★★★

Incredible fun - You'll get out what you put in.

We had an incredible experience on the Kiwi bus, it took us everywhere we wanted to go and the discounts on tours such as rafting, bungee jumping and skydives etc make it almost worth the ticket alone! We also met some really awesome people on the tour, both drivers and passengers, and as a result we ended up doing a load of awesome activities that we otherwise wouldn't have done. Our favourite drivers by far were Ben and Guy, both of these guys really know their stuff and also have got the balance right in ensuring you have everything you need to make the most of your experience but also that you're not too pestered an you can make the most of the drive, we were also more inclined to do activities on these tours as we felt more comfortable with the guides. Special shout out to Willy too and his awesome mannequin challenge. I'd say driver Ben really made our tour; he was with us for most of the South island and we found him to be a hilarious, hardworking, knowledgeable guide with a seemingly endless amount of energy and enthusiasm who clearly enjoys what he does. Give the man a pay rise. With regards to timing and activities, I'd really recommend Hobbiton, the Tongariro Crossing (we stayed 2 nights at the YHA in Tongariro national park and did the hike from there rather than Taupo- so glad we did), White water rafting at River Valley (go for the dinner and make some new friends over a vulgar amount of drinks the night before, and forget you signed up to do it), Skydiving anywhere (we did it at the Fox Glacier) and of course, the Nevis bungee (if you're gonna do something do it right!). The Milford sound add-on was also brilliant, you can't visit the south island and not see Milford sound. We had also booked on for the Ice Explorer at Franz Josef but unfortunately it was rained off, I heard good things about it from some friends who went a few days later though. The one thing I didn't do that I wish i had was the Tamaki Maori cultural experience, I didn't fancy it and thought it was a bit overpriced but everyone I spoke to said it was one of the best things they did, so if you can spare the cash, don't miss out on this. Also, I wouldn't spend any longer in Rotorua than you really have to , because once you get to Lake Taupo that's when NZ really starts to become awesome (heading south). If Kiwi are looking for constructive criticism then the only reason I haven't given 5 stars is that I would say we had mixed experiences with some of our drivers at the start of the trip, who weren't quite as easy going as some of the later drivers we had, and seemed a bit intense on the old upselling of activities, but for the most part the drivers were fun, reliable and helped to put everyone at ease. All in all, I picked up more cuts, bruises, scars, knocks and scrapes on this tour than I've ever done anywhere else in the world, and that's saying something! To make the most of this tour, you really just have to get involved in the spirit and put yourself out there. You'll be glad you did. Good job Kiwi, and thanks for an awesome tour!

Jin8 years ago

★★★★★★★★★★

Great Experience!

The best part about Kiwi is that the driver knows everything (almost everything). So what you have to do is just to relax on the bus and decide which of the activities you want to do. You may have party too hard the night before but try not to fall asleep on the bus ride as you may just miss out an excellent commentary by the driver! Its a hassle free way to tour NZ!

Rahul8 years ago

★★★★★★★★★★

It was great!

I bought the pass the evening before I boarded the bus. And the journey began in Auckland. Ended in Christchurch. All along, the bus always stuck to the time, took us to the best possible places in a very comfortable manner. Would have appreciated a smaller size. However, one thing that stood out, 'THIS IS NOT A PARTY BUS' as it is made out to be. You can do whatever you want depending on your mood. Having said that, it is a little fast paced, wherein a lot happens in a single day if you are on a tight itinerary. They cover almost all of NZ. Except maybe a couple of places. Pick up and drop offs could be a little more smooth by providing more pick up and drop off locations in smaller cities like Rotorua, Lake Taupo etc. Overall, awesome!!