Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

Reviews

Rating Snapshot

Overall

★★★★★★★★★★
4.5 (3899)
5
2209
4
1406
3
218
2
46
1
20

wilson3216 years ago

★★★★★★★★★★

A must for solo travel

Did the Southern Round-Up trip for about 2 weeks (pretty much stuck to minimum time). Fantastic experience, had 3 different drivers but Ben was the best and possibly the highlight of the entire trip, being helpful on the bus trips but also sociable and approachable in the evenings. New Zealand was fantastic but the Kiwi Experience made it most memorable. Given that NZ is vast and not hugely populated, being part of a large group travelling around makes it amazing.

Alex196 years ago

★★★★★★★★★★

Great experience!

A great experience where it is easy to find new friends and doing a lot of amazing activities! I was really great to have drivers who knew a lot about the different places we went to

Allysonk6 years ago

★★★★★★★★★★

Awesome time!

I went on a trip around the north island of New Zeleland and it was the best thing I’ve ever done! The accommodation and activities were amazing, easy to sign up for, and great quality for the price. Would 10/10 recommend to a friend!

Spen6 years ago

★★★★★★★★★★

Lots of fun

Super easy, lots of lovely people, informative drivers and great fun!

G Phang5 years ago

★★★★★★★★★★

1st Experience with Kiwi Experience

Joined 25 days covering north and south island, Overall I'm happy with the service provided. The only disappointment is the lodge at Lake Tekapo, where no wifi provided but don't block the local teleco signal even has a local SIM. Have to went out and stand opposite to get the signal in order to send out messenger or email.

liza1235 years ago

★★★★★★★★★★

The Best!

I met so many amazing people on this trip and shared hundreds of laughs with them.

Rachel255 years ago

★★★★★★★★★★

Lots of fun!

I saw some awesome things and met some wonderful people during my time on Kiwi experience! Although I was on a more relaxed schedule to some, the ease at which you could book activities through kiwi meant a lot less hassle when you didn't have a lot of time for planning ahead. The drivers were also extremely knowledgeable and helpful in their recommendations. My one criticism is how the trip to Milford Sounds is organised. The bus journey is far too long and so would recommend if possible adding an additional night in a closer location such as Te Anau before the trip rather than going directly from Queenstown and I know many people would agree with me on this.

Stinaw5 years ago

★★★★★★★★★★

Loved ig

It was an amazing experience, all the drivers were so funny and told us a lot of great facts about every place that we visited. It was so easy to book all of the activity’s and accommodation, I loved the hole consept of kiwi experience. Thank you

benstravels5 years ago

★★★★★★★★★★

The true Kiwi Experience!

The Kiwi Experience is a brilliant way to travel around the whole of New Zealand on any time frame. The flexibility of “hop on, hop off” structure is great when you arrive in a destination and find you would like to stay longer and experience the amazing country. In doing NZ on the Kiwi bus, you travel and make new friends and then do activities all together. You are also likely to do things and go places you wouldnt go without the bus!

Samuel6 years ago

★★★★★★★★★★

Horrible check in procedure

Check in took 3 hours and was totally unnecessary -